Question 1

How far in advance should I place my order?

Accepted Answer

Place your order at least 5 days in advance. Our schedule fills up quickly, so it's best to order as soon as possible.

Question 2

How do I secure a booking for a custom cake?

Accepted Answer

To secure a booking for a custom cake, you need to make a full payment upfront. This ensures your event date is reserved.

Question 3

Does Sweet Smile Bakery offer gluten-free cakes or accommodate gluten-free dietary requests?

Accepted Answer

We do not accept orders for gluten-free cakes at this time. Our kitchen and decorating processes focus on traditional recipes, and we cannot guarantee the absence of gluten cross-contamination. We recommend customers with gluten dietary restrictions consider other options outside our offerings to ensure their safety.

Question 4

Can someone else pick up my order?

Accepted Answer

Yes, someone else can pick up your order. They just need to provide the name of the person who placed the order or the order number.

Question 5

Do you offer delivery?

Accepted Answer

Only for wedding cakes

Question 6

Do you have any physical store?

Accepted Answer

No, we don't. We only work with collection

Question 7

What payment methods do you accept?

Accepted Answer

We accept payments via a payment link sent after you place your order. You can use your credit or debit card to complete the payment.

Question 8

Can I freeze leftover cake?

Accepted Answer

Yes, you can freeze leftover cake as long as it doesn't contain fresh fruits. Store it in an airtight container for up to 3 months. To defrost, place it in the fridge for 2 hours before serving. Remember, never refreeze it and always freeze in small portions. Avoid freezing cakes with fresh fruit filling.

Question 9

Does Sweet Smile Bakery accommodate customers with nut allergies in their cake decorating and product offerings?

Accepted Answer

Customer safety and satisfaction are priorities. Due to the high risk of cross-contamination and the ingredients used in our cake decorating portfolio, we are unable to offer products that accommodate nut allergies. While we specialize in beautifully decorated cakes and cupcakes, we advise customers with nut allergies to avoid ordering from us to ensure their safety. We recommend contacting us directly for any specific dietary concerns or alternative options that might be suitable.

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